Warranty & Returns
Zona Plus - 90 Day Money Back Guarantee
We understand that it may not be for everyone. We do, however, want you to give it time to work with your body. Our health professions recommend a minimum of 4-5 successful sessions per week for a minimum of 6 weeks, with some people seeing results after 8 weeks, depending on the person.
Any device which was purchased directly through Zona Health is eligible for a refund within the first 90 days, starting from the date of delivery, minus an 8% restocking fee. This restocking fee is only applicable if the product has not been regularly used for at least six weeks, completing 4-5 successful sessions each week. Prior to returning, please call us to speak with an experienced customer support representative, toll free, at 1-866-669-9662. Our customer support hours are 24 hours a day, 7 days a week. When returning your Zona Plus device, please include the return authorization number which will be provided to you by a Zona Health representative. Once returned, please allow up to 30 business days for the refund to issue back to your method of payment. Please note that only orders placed directly through Zona Health are eligible for the money back guarantee.
Over 90.3% of people in our clinical studies showed positive effects from utilizing the Zona Plus as directed see noticeable benefits with continued Zona Plus use. Money back guarantee only valid for orders placed directly with Zona Health. Shipping fees on orders placed and shipped are non-refundable.
Shipping fees on orders placed and shipped are non-refundable.
Mail Return Package to:
Zona Health, Inc.
Attn: Returns Center
2005 West Cypress Creek Road
Fort Lauderdale, FL 33309
Note: Returns will be processed, and your refund issued within 30 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.
Please follow the same process as mentioned above.
If your package is seized by Customs for any reason and returned to us, we will issue you a prompt refund, less the shipping costs. If it is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
Warranty - Zona Plus
All Zona Plus devices purchased through Zona Health or from an authorized distributor include a 1-year factory warranty against defects in materials or workmanship from Zona Health, who may extend this warranty period under certain conditions. For complete warranty information, please refer to https://www.zona.com/pages/returns.
To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address. The device must not show any damage other than normal everyday wear and tear for the warranty to apply. Devices outside the warranty period can still be serviced for additional cost.
You must ship the unit prepaid to Zona Health, Inc. Zona Health, Inc. is responsible for return shipping to you. Zona Health, Inc. is not responsible for items that are lost or damaged during shipping.
Improperly returned items
Zona Health, Inc. will not pay to ship improperly returned items back to the owner. Improperly returned items will be held by Zona Health, Inc. for up to 30 days after we receive them and disposed of according to company policy if the owner does not pay in advance to ship them back.